Use this template for CSR, Technician/Installer, Inside Sales, Management, and Office roles. Insert role-specific details where indicated. Attach a role addendum only when necessary.
Date: {{Offer Date}}
Dear {{First Name}},
Gold Eagle Services is pleased to formally offer you the position of {{Job Title}}. We believe your skills, experience, and approach align well with this role and with the standards we hold across our organization.
In this position, you will be responsible for {{Brief role summary – what this role exists to do}}. Your work will directly support our commitment to quality, efficiency, professionalism, and customer satisfaction.
Your responsibilities will include, but are not limited to:
- {{Responsibility #1}}
- {{Responsibility #2}}
- {{Responsibility #3}}
- {{Responsibility #4 (if applicable)}}
You are expected to perform your duties professionally, follow company policies and procedures, communicate clearly with teammates and leadership, and contribute positively to the overall success of the company. Additional responsibilities may be assigned as business needs evolve.
Schedule & Work Expectations
This position is expected to follow the schedule outlined below:
- Work schedule: {{Days / Hours / Shift}}
- Primary work location: {{Office / Field / Hybrid}}
- Additional expectations: {{Early start times, on-call, weekend work, etc.}}
Compensation
Your compensation for this role will be:
- Base pay: {{Hourly rate or annual salary}}
- Pay schedule: {{Weekly / Bi-weekly}}
Additional compensation, if applicable:
- {{Bonus / commission type and conditions}}
All compensation structures are subject to review and adjustment based on performance, role changes, or business needs.
Reviews, Benefits & Employment Status
This position includes an initial probationary period of 90 days. Performance reviews will be conducted every 30 days to assess progress, expectations, and role alignment.
Employment with Gold Eagle Services is at-will, meaning either you or the company may terminate employment at any time, with or without cause or notice, in accordance with applicable law.
Following successful completion of the probationary period, you may be eligible for company benefits, including:
- Medical, dental, and vision insurance ({{Employer contribution %}})
- Paid time off: {{PTO amount / structure}}
For benefits questions, please contact HR:
{{HR Contact Name}} – {{HR Email}}
Please indicate your acceptance of this offer by signing below. This letter outlines the terms of employment and does not replace or override company policies or procedures.
Employee Name Date
Authorized Signature Date
Summary Templates for Each Position
Customer Service Representative (CSR)
In this role, you will serve as a primary point of contact for customers, responsible for delivering a professional, responsive, and positive experience. Your work supports scheduling, communication, CRM accuracy, and the overall customer journey while upholding Gold Eagle Services’ values and service standards.
HVAC Installer / Installation Expert
In this role, you will be responsible for performing HVAC installations in accordance with company standards, manufacturer requirements, and local codes. Your work directly impacts system performance, safety, and customer satisfaction, with a strong emphasis on quality workmanship and professionalism in the home.
Install Manager / Quality Control
In this role, you will oversee installation operations, lead installation personnel, and ensure all projects are completed safely, efficiently, and to Gold Eagle Services’ quality standards. You are accountable for installation quality, inspections, team development, and the customer experience during the installation phase.
Service Technician / Service Expert
In this role, you will diagnose, service, and repair HVAC systems while delivering clear communication and high-quality customer interactions. You are responsible for technical accuracy, following service protocols, and identifying solutions that improve system performance and customer comfort.
Senior Service Expert
In this role, you will provide advanced HVAC service while serving as a technical leader within the service department. You are expected to uphold best-in-class service standards, support team development, and contribute to revenue growth through ethical recommendations and exceptional customer care.
Service Manager
In this role, you will lead the service department, overseeing technicians, workflows, and performance outcomes. You are responsible for staffing, training, process implementation, and ensuring service operations align with company goals, customer expectations, and quality standards.
Inside Sales / Comfort Advisor
In this role, you will guide customers through comfort, efficiency, and indoor air quality solutions by presenting clear options and recommendations. You are responsible for accurate system evaluations, ethical sales practices, and ensuring proposed solutions align with customer needs and company standards.
Operations Manager
In this role, you will oversee day-to-day operational functions across departments to ensure efficiency, consistency, and accountability. You are responsible for process improvement, cross-department coordination, and supporting leadership in scaling company operations.
Marketing Manager
In this role, you will lead brand visibility and marketing initiatives across digital, local, and field-based channels. You are responsible for content creation, campaign execution, performance tracking, and supporting company growth through strategic marketing efforts.
Office / Administrative Support
In this role, you will support internal operations through administrative coordination, documentation, and communication. Your work helps maintain organization, accuracy, and efficiency across teams while supporting leadership and frontline staff.
