COMMISSION RATE
The Inside Sales Representative earns commission on jobs closed through direct involvement in the sales process. Commission rates vary by scenario and are defined in the Commission Structure section below. Everything in this document defines how those rates are earned, when they apply, and how the quarterly bonus supplements base compensation.
BASE COMPENSATION
The Inside Sales Representative is compensated at an hourly base rate with overtime paid for all hours exceeding 40 in a standard workweek or 80 hours over a two-week pay period.
COMMISSION QUALIFICATION
Commission is earned on jobs that are sold, completed, invoiced, and paid in full by the customer. A job that is incomplete, uncollected, or has an outstanding balance does not qualify for commission until all four conditions are met. Commission will not be processed on any job that has not been fully paid regardless of when the work was performed.
COMMISSION STRUCTURE
Commission is calculated on net revenue received by Gold Eagle Services – after discounts and after any applicable adjustments. Commission is paid on invoices collected within the bi-weekly pay period.
COMMISSION SCENARIOS
| Scenario | Tech | CA | ISR | Total |
| Tech Estimate | — | — | 1% | 1% |
| CA closes — first pass, no ISR | — | 8% | — | 8% |
| CA closes — ISR involved (after 48-hours) | — | 7% | 1% | 8% |
| Tech flip · CA closes · no ISR | 2% | 8% | — | 10% |
| Tech flip · CA closes · ISR involved (after 48-hours) | 2% | 7% | 1% | 10% |
| Reactivated lead · 30+ days · ISR closes | — | 6% | 2% | 8% |
Tech Estimate · ISR closes — tech runs the job or lead and does not sell it on-site. ISR was needed to follow up and close. ISR earns 1%. Tech earns revenue to their compensation plan.
CA closes first pass — CA runs the appointment and closes on the first visit without ISR involvement. Full 8% to CA. This is the standard and the expectation on every appointment.
CA closes with ISR involved — the customer did not commit on the first visit and ISR provided follow-up support to bring them across the line after a full 48-hour period. ISR earns 1%, CA adjusts to 7% to keep total at 8%. The 48-hour period gives the CA full opportunity to close the job independently before ISR involvement counts toward commission.
Tech flip · CA closes · no ISR — a service tech identified a system opportunity on site and facilitated the CA appointment. The customer is warm and already trusts GES. CA is expected to close these on the first visit — tech flips are the highest-converting leads in the business. Tech earns 2%, CA earns 8%. Total 10%.
Tech flip · CA closes · ISR involved — tech identified the opportunity, CA ran the appointment, but the customer did not commit and ISR was needed to follow up and close after the 48-hour period. Tech earns 2%, CA earns 7%, ISR earns 1%. Total stays at 10%.
Reactivated lead · 30+ days · ISR closes — a previously unconverted estimate that went cold for more than 30 days was reactivated and closed by ISR without a new CA visit. ISR earns 2% for bringing a cold lead back to life. CA earns 6% for the original visit and relationship. Total 8%.
WHAT QUALIFIES AS ISR INVOLVEMENT
Commission is earned when ISR meaningfully contributes to closing a job. Scheduling, answering questions, or passing along information does not qualify.
ISR commission applies when ISR made direct outbound contact that advanced the customer toward a decision, addressed objections or pricing concerns, or was instrumental in closing a cold or unconverted lead.
REVIEW INCENTIVE
Inside Sales receives $10 per verified 5-star Google review that is directly attributable to their interaction with the customer and collected using the approved GES review process.
DISCOUNT & ADJUSTMENT IMPACT ON ISR COMMISSION
When a competitive discount or unplanned cost triggers a commission adjustment on a job, the 15% penalty is applied proportionally to all commission earned on that job – including the ISR’s share. The ISR commission is reduced by 15% of the discount or unplanned cost amount in proportion to their share of the total commission payout.
Example – $10,000 job · 10% competitive discount · ISR involved in closing (1%)
ISR commission at 1% on $9,000 = $90
ISR share of penalty: 15% × $1,000 × (1/9) = $16.67
ISR net commission = $73.33
The penalty is distributed across all commission earners on the job in proportion to their share. No single party absorbs the full penalty – it is shared across the team in the same ratio as the commission itself.
WORKIZ DOCUMENTATION REQUIREMENT
Commission is processed based on Workiz job records. All commission-eligible activity – outbound calls, follow-up, closing conversations – must be documented in Workiz before the pay period closes. Jobs where ISR involvement is not documented will not be processed for commission in the current pay period.
PROGRAM ADJUSTMENTS
Gold Eagle Services reserves the right to audit, review, and adjust any commission calculation at any time if an error, discrepancy, or misclassification of scope is identified. Gold Eagle Services reserves the right to modify commission terms prospectively with written advance notice to affected employees.